At 360 Property Management, we believe that strong, respectful relationships with tenants are key to successful tenancies. We’re committed to ensuring tenants feel valued and supported in every property we manage. Just as with any relationship, success hinges on open communication and setting clear expectations, helping everyone involved enjoy a positive rental experience.
Our Responsibility to our Landlords & Tenants
As property managers, we’re dedicated to serving both landlords and tenants equally. We work to ensure each property is well-maintained, rent payments are up-to-date, and tenants enjoy a comfortable, well-functioning home. Our dual responsibility means that, while we protect landlords’ assets, we’re equally focused on meeting tenants’ rights and ensuring a positive living environment.
Below are some tips to help ensure a successful tenancy for all involved:
Open and Honest Communication
Open communication is crucial to our approach. We invite tenants to connect with their property manager openly, allowing us to understand and support their needs while upholding our commitments.
This balanced approach means we’re proactive in addressing property concerns and adjustments that help tenants feel comfortable in their home throughout the duration of their tenancy.
Keeping Us Informed of Important Updates
To provide the best support, we ask tenants to keep us updated with relevant information, such as:
- Changes to contact information, like a new phone number or email
- Reporting a faulty smoke alarm or security system
- Notifying us if a rent payment may be delayed
- Reporting any property damage or appliance malfunction
Being proactive with these updates allows us to resolve issues promptly, creating a smooth experience for everyone.
Documenting Property Conditions for Future Reference
Upon moving in, taking photos with date stamps can be valuable. This simple step helps create a clear record of the property’s condition at the beginning of the tenancy. It can protect both tenants and landlords in the event of any future disputes over property condition or wear.
Safekeeping Important Documents
A tenancy agreement is a legally binding document. We encourage tenants to keep essential paperwork – like the initial inspection report, rent receipts, and bond lodgement forms -in a safe, organised space. Having easy access to these documents can be helpful for future reference or if questions arise about the terms of the tenancy.
Keeping Rent Payments Current
Regardless of any tenancy issues, it’s vital to continue paying rent. Non-payment can lead to complications in a Tenancy Tribunal hearing and can make the situation more challenging to resolve. By maintaining timely rent payments, tenants are better positioned to address tenancy concerns effectively.
Complying with the Tenancy Agreement
The tenancy agreement outlines critical guidelines that tenants should follow, such as:
- Seeking written permission before making alterations to the property
- Consulting before allowing additional occupants or keeping pets
- Adhering to specific conditions around property features, like pool or garden maintenance
Understanding and following these terms ensures tenants avoid potential breaches and maintain a positive relationship with their property manager.
Understanding Responsibilities for Property Maintenance
In some cases, tenancies may include responsibilities for specific property areas, such as garden or pool maintenance. We advise tenants to confirm these expectations with their property manager, ensuring clarity around who will handle maintenance tasks, so there are no misunderstandings.
At 360 Property Management, we prioritise the tenant experience by encouraging collaboration, understanding, and transparency. Together, we can create a tenancy where everyone feels respected, secure, and supported.
View our current rentals here!