We understand that every landlord is unique. You’re likely to have very specific needs, investment motivations and expectations of any property manager who may look after your investment in the future.
There is no such thing as a ‘one size fits all’ mentality when it comes to investing in property and this is what we instill in all our property managers. Communication between all parties is key, and we believe this is one of the most important tools for us to effectively look after your investment in a way that suits you.
For this reason, we like to discuss the following questions to help us customise our service to your requirements. This helps ensure expectations are set and continue to be met throughout our working relationship.
- What is most important to you in respect of how your property is managed?
- How often would you like to hear from your property manager?
- How would you prefer us to contact you? Phone, email or text?
- Are there any chattels at the property we need to be aware of or chattels you are considering adding?
- Do you have any concerns around the management of your property, now or in the future?
- Have you ever used the services of a property manager before, and if so what did they do well and what could they have improved upon to suit your needs better?
- Do you have an investment goal or strategy?
- Are you interested in ongoing advice on how to grow your investment portfolio?
- Who would you like us to contact in an emergency situation if we are unable to reach you?
- Do you prefer a low or high level of communication from us around minor issues or updates?
- Do you understand the importance of ongoing property maintenance and how this can affect your investment return?
- Do you have a landlord insurance policy?
- Are you familiar with, and do you understand the rules around issues such as fair wear and tear, careless damage, and tenant liability?
- Are you familiar with your health and safety obligations as a PCBU under the Health and Safety at Work Act?
- Do you understand the legislative requirements that will impact on the minimum standard of your investment property both
now and in the future? Are you prepared to manage these changes and any associated compliance costs they may bring?